February 21, 2015 at three:18 pm Constitution is the most unprofessional, outside of touch organization ever!!!! I Pretty much took the plunge with Charter a few times back,but resulting from numerous lies by Charter staff I decided I will follow DirecTv. To start with I used to be sent an electronic mail from Constitution informing me that due to the fact I exploit their World-wide-web service, I qualify for Tv set and Net for $79.ninety eight a month with absolutely free DVR service. I named Charter as well as the income agent advised me that yes, Charter can pay off my DirecTv agreement if I sign on with Charter (Television set and Web) only. I found out the next day that Constitution will only pay back-off if your purchase the Triple Play. Lie #one. Future the agent advised me that their DVR records four channels at any given time. I discovered the following day that their DVR data only two channels (but you should look at on the list of channels!!!!). Lie #two. Future the agent informed me which you can view recorded demonstrates in another room so long as you have a HD/SD box on that Television.
March three, 2014 at one:32 pm Charter disrupted my Television, World wide web, Telephone support on February 27, 2014 due since they said to non payment of a Invoice. Once i named them just after talking to 4 “clerks” and a so named supervisor, I used to be knowledgeable which i Need to Verify that a payment was created by telephone on February 13, 2014. I gave them a confirmation number 043264 and someone named Kim. They advised me that they imagined the payment was “misapplied”; and, that I must mail them a replica of my financial institution statement to ensure that they may learn how to apply the payment. I instructed them not During this life span would I give them my banking information and facts just to ensure they could determine what Kim did with the money.
August two, 2017 at 12:09 am Boy, you REALLY don’t wish to hear from a clients or get any new shoppers! I’ve spent an extremely very long time seeking in vain for an e mail deal with to Call you. We are not a consumer, but were being considering it… However you don’t even wish to hear from us!
Just after 11 months, I are going to be contacting to cancel my assistance. I'm ready to look for a much more trustworthy business for my Net, and ready to spend One more installation fee. Disgrace on you!!!!
Previous 7 days I had the event to contact Charter about the world wide web company that hardly worked or did not work for four times. Constitution despatched a Provider Tech who immediately after five hours in my property and attempted genuine hard to restore my comprehensive servic was unable to achieve this.
At this point having been on the call for 40 minutes to execute an get which was founded and documented I informed HIM that if this was sort of customer care supplied by Spectrum Cable that it could a slip-up to go forward. I asked for which the buy be cancelled.
April 15, 2014 at 9:forty two am WOW, glad to discover this has bought to generally be the worse organization that exist or am sure is TIED with several Other people! This is certainly just a short note to let it's recognised that my getting in contact with has just started… from waht i have read so Many individuals happen to be undergoing the agony of Charter for awhile. mine has just been a month also to Assume am so upset.
April seven, 2017 at 7:fifty nine am I too am a previous Time -Warner customer. So far, I deemed Time-Warner as acquiring lousy customer care. Charter/Spectrum has set a fresh minimal!. They don't return calls, their technological guidance won't know their products and solutions, they really lie when questioned for details, they cannot be relied upon to properly document phone calls and their stores are staffed/understaffed by poorly educated and badly enthusiastic workers. Wait around times of around an hour to generally be supplied weak assistance are widespread.
On 4/27/17 I paid for solutions to become installed at my condominium. I originally bought The reasoning to obtain spectrum from my sister on how wonderful the assistance is. With Having said that I TRIED! 7 to ten times later on and two set up crews arrive to find out the pole to acquire service is located 327 ft. Within the apt. Design desired they you can check here claimed. Really need to wait around An additional 7 to 10 business enterprise days. I instantly responded to get a refund plus they promised me I'd get in four to 6 months. Tough to swallow but approved that patiently. eight tech installers, 1 supervisor in addition to a area tech named Bryon later was instructed to surrender as the communications between installers and construction wasn’t occurring properly. Remember I’ve talked to so many spectrum associates which i had pages of notes. Was named by Amanda in SRC that they was carrying out all the things they may to have me service. By the way Amanda in SRC is and was the ideal associate they got. I gave praise to her supervisor. For the reason that I don’t just complain about issues I act on genuine kindness and terrific customer care. Approximately four.five months afterwards I even now DONT have services and DONT have refund. A person named Joe B. Upton comes to my condominium and I discover he is with building and tells me this circumstance just fell in his lap to solve. Bear in mind I’ve nonetheless instructed all my neighbors how good spectrum is and I’m having it.
After i called the 800 range for Spectrum and requested a transform in my services into the one talked about earlier mentioned, I used to be explained to with the consultant named “Sydney” that this was only accessible by way of the net, Which the best give she was ready to estimate me was $182.forty seven for the same program. Definitely?? She then grew to become pretty upset and rude with me. This I thought was Definitely Improper from somebody that explained to me she was a “Supervisor.
May possibly six, 2014 at 9:53 am This is the sorriest firm for assistance I’ve ever encountered. I’ve never noticed a corporation “Hide” at the rear of the web like Constitution. It click for info is possible to lookup and look for and research through their limitless loops of Net guidance and by no means brain a phone number to Make contact with a individual UNLESS you need to purchase new company and I might definitely not advocate that. And, obviously, similar to a former poster you will never look for a large amount executive to speak to.
Once we did have queries, Kathy was really responsive. There's a good boardwalk that's available through the again of the event. Which makes for a nice early morning or night stroll. People today were being friendly.
I was lied to numerous occasions and this is unacceptable. How on this planet are you able to tell someone they could’t lower their Monthly bill if they clear away anything? These supervisors held taking place Together with the “bundle” stress. I requested about essential cable and World wide web, they then reported It could be $154 moreover. That’s without having quality channels. Then I mentioned I saw other combinations which were and they said NO, I couldn’t try this. Just the bundles might be more cost-effective. I requested to speak with a manager or takae this to corporate and the final “supervisor” claimed she was a Portion of corporate and she wasn’t. SHe may well not are a supervisor. Absolutely nothing I suggested would lovwer my bill In accordance with Spectrum. They have this Mind-set of just take it or go away it. I’m leaving it.
July four, 2017 at 4:forty seven pm I am relocating right into a new house, so I known as Charter to debate the products and services and options made available from the business. I provided the customer service rep the zip code (01535), which she browse back again as North Brookfield MA and questioned that I am on the lookout for company in Missouri. I described to her which check my site the two letter condition designation process has MA as Massachusetts. At this stage I spotted this conversation will be appealing. There have been handful of other indications that lousy young lady was struggling.